Where's your package?
Enter your tracking ID to see the latest status. You can also tap your link from email or SMS.
Don't have your tracking ID?
Three places to look first.
- Booking confirmation email or SMS.Search your inbox for “BlackBoxNG”. Every booking sends one.
- Your dashboard. If you booked through app.blackboxng.com, every delivery has its tracking ID on the order detail page.
- Ask the sender.If you're the recipient, the person who booked has it.
Still can't find it? Message us on WhatsApp with the sender or recipient name and pickup date and we'll find it.
What each status means
Every step your delivery goes through, what it means, and what you should do.
On the way
PendingWe've got your booking. We're assigning a rider now.What to do: Nothing yet. This usually moves within minutes during business hours.
AssignedA rider has been assigned and is heading to pickup.What to do: Make sure the package is ready and someone is at the pickup address.
Picked UpThe rider has the package and is heading to the drop-off location.What to do: Share the recipient's confirmation code with them so they're ready.
In TransitThe rider is en route to the recipient.What to do: Keep your phone on. The rider may call about access or directions.
DeliveredConfirmed received with the recipient code.What to do: You're done. We'll archive this on your dashboard within 24 hours.
When things don't go to plan
CancelledThe booking was cancelled before pickup.What to do: If you didn't cancel it, message us on WhatsApp right away.
Delivery FailedThe rider couldn't complete the drop-off (recipient unreachable, address issue, refused, etc.).What to do: You have 48 hours to request a reattempt. Our team will reach out within minutes.
ReturningThe package is on its way back to the sender.What to do: Be available to receive it. We'll call before the rider arrives.
ReturnedThe package is back with the sender.What to do: Rebook once you've sorted out the address or recipient.
Tracking, demystified
The questions people most often ask once they're staring at a status.
It's in the booking confirmation email or SMS we sent when the delivery was created. If you booked through your dashboard at app.blackboxng.com, every delivery has its tracking ID on the order detail page. Still can't find it? Message us on WhatsApp with the sender or recipient name and pickup date.
Not necessarily. Pending and Assigned can each sit for a few minutes during peak hours. In Transit can sit longer if the rider is in heavy Lagos traffic. If you've waited more than an hour with no update, message us — we'll check in with the rider directly.
Every delivery is closed with a confirmation code that the recipient gives the rider. If you're seeing Delivered without having received the package, contact us immediately on WhatsApp with your tracking ID. We'll trace it.
The status will move to Delivery Failed and our team will call you within minutes. You have 48 hours from that point to request a reattempt. After 48 hours, we'll start the return process.
Yes. Anyone with the tracking ID can use this page. We also send the recipient an SMS with a tracking link when the rider is assigned, so they can follow along without you forwarding anything.
Statuses are pushed by riders in real time as each step happens. We don't show a live map of the rider's location yet — that's on our roadmap, and we'd rather ship it well than rush it.
Need a hand?
Pick the channel that works for you. We're fastest on WhatsApp.
- Liability cover up to ₦150,000
- Background-checked, trained riders
- Confirmation code on every delivery
- Pay by card, transfer, or cash
Need to send something else?
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