Terms of Service

Last updated: April 2026

Welcome to BlackBoxNG Logistics. These Terms of Service ("Terms") govern your access to and use of the BlackBoxNG Logistics website at www.blackboxng.com, our application, and all related delivery and logistics services (collectively, the "Services") provided by BlackBoxNG Logistics ("BlackBoxNG", "we", "our", or "us").

By accessing our website, creating an account, or placing a delivery booking, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree to any part of these Terms, you must discontinue use of our Services immediately.

1. Definitions

For the purposes of these Terms, the following definitions apply:

  • "User" or "You": any individual or business entity that accesses or uses our Services, whether as a sender, recipient, or registered account holder.
  • "Sender": the person or entity that places a delivery booking and tenders a package for delivery.
  • "Recipient": the person or entity designated to receive the package at the delivery address.
  • "Package": any item or collection of items tendered to BlackBoxNG for delivery.
  • "Booking": a confirmed delivery order placed through our platform or any authorised channel.
  • "Platform": the BlackBoxNG website and application (accessible at www.blackboxng.com and app.blackboxng.com) through which our Services are accessed.
  • "Rider": a delivery agent engaged by or contracted to BlackBoxNG to carry out pickup and drop-off operations.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years of age.
  • Have the legal capacity to enter into a binding agreement.
  • Provide accurate, current, and complete information during registration and throughout your use of the Services.
  • Complete any required Know Your Customer (KYC) identity verification when requested by BlackBoxNG.

Business users must additionally provide valid business incorporation documents and any relevant operating licences on request. BlackBoxNG reserves the right to refuse service or suspend accounts where eligibility requirements are not met.

3. Account Registration and Security

Certain features of our Services require you to create an account. When registering, you agree to:

  • Provide truthful and accurate information.
  • Keep your login credentials confidential and not share them with any third party.
  • Notify us immediately at hello@blackboxng.com or +234 704 911 7938 if you suspect any unauthorised access to or use of your account.
  • Accept full responsibility for all activities conducted through your account, whether or not authorised by you.

BlackBoxNG will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. We reserve the right to suspend or terminate accounts we reasonably suspect have been compromised or are being misused.

4. Our Services

BlackBoxNG provides last-mile delivery logistics services within Lagos State. We offer two delivery tiers:

  • Standard delivery: reliable, affordable door-to-door delivery on the same day or your scheduled window.
  • Express delivery: priority dispatch and a faster handoff for an additional fee. The extra charge is calculated and shown clearly before you confirm.

Either tier can be scheduled in advance for a specific date and time at booking. The availability of any specific service is subject to operational capacity, geographic coverage, and applicable restrictions. BlackBoxNG reserves the right to modify or discontinue any service at any time with reasonable notice.

5. Operating Hours and Service Areas

Pickup operations are conducted between 7:00 AM and 10:00 AM, Monday through Saturday. Bookings outside this window may be scheduled for the next available pickup slot.

Our Services currently cover most areas within Lagos State. The following areas are presently outside our standard pickup coverage:

  • Badagry
  • Epe
  • Ikorodu
  • Sango

Coverage areas are subject to change. If you are unsure whether your location is covered, please contact our support team before placing a booking.

6. Booking Process and Delivery Procedure

6.1 Placing a Booking

Bookings can be placed through our website or application, or any other authorised channel. All bookings are subject to availability and confirmation by BlackBoxNG. Offline bookings (placed via phone or direct contact) require advance payment with proof of payment before processing.

6.2 Pickup

Your package must be ready and accessible at the agreed pickup location at the time of the booking. Our rider will wait a maximum of 5 minutes at the pickup address. Failure to present the package within this period may result in a failed pickup, and a fresh booking fee will apply.

6.3 Delivery Attempts

BlackBoxNG will make a maximum of two (2) delivery attempts at the recipient's address. If the second attempt is unsuccessful (recipient unavailable, incorrect address, or refusal of delivery), the package will be returned to the sender. A new delivery fee will apply for any subsequent delivery attempt.

6.4 Address Changes

Address changes requested after a delivery attempt has already been made will incur an additional charge equivalent to the delivery fee for the new address. Address changes must be communicated to BlackBoxNG before the rider departs for the delivery point.

6.5 Packaging

Senders are responsible for ensuring that packages are adequately packaged, sealed, and labelled before hand-off to the rider. BlackBoxNG shall not be liable for damage resulting from inadequate or inappropriate packaging.

6.6 Package Retention and Demurrage

Packages retained at a BlackBoxNG facility or hub beyond 2 calendar days (due to failed delivery, sender request, or any other reason) will attract a demurrage charge of ₦500 per day for each additional day of retention.

7. Prohibited Items

The following items are strictly prohibited from being sent through BlackBoxNG's Services. Tendering any of these items constitutes a material breach of these Terms and may result in immediate account termination, forfeiture of the package, and referral to relevant authorities:

  • Perishable goods including fresh food, cooked meals, and beverages (unless specifically covered under an agreed commercial arrangement).
  • Radioactive, incendiary, corrosive, or flammable substances.
  • Hazardous chemicals, biological materials, or toxic substances.
  • Explosives, firearms, ammunition, or any weapon.
  • Pressurised containers (e.g. gas cylinders, aerosols).
  • Batteries (standalone, not in a device) unless pre-approved.
  • Illegal substances, narcotics, or contraband of any kind.
  • Restricted imports (including foreign rice and other banned goods under Nigerian law).
  • Live animals or plants.
  • Human remains or body parts.
  • Currency, negotiable instruments, cheques, or bearer bonds.
  • Prescription medicines (unless verified and approved by BlackBoxNG compliance).
  • Items exceeding our weight or size limits (see Section 8).
  • Any item whose carriage is prohibited under applicable Nigerian law or regulation.

BlackBoxNG reserves the right to inspect any package at its discretion to verify compliance. Any package found to contain prohibited items will be held or surrendered to the appropriate authority. No refund will be issued for such packages.

8. Weight and Size Restrictions

The following limits apply to all packages accepted for delivery:

  • Standard rate: packages up to 4 kg or 250 cubic inches per booking.
  • Overweight surcharge: packages above 4 kg and up to 15 kg are accepted at an additional cost, provided the package can fit within the standard BlackBoxNG delivery box.

Packages exceeding 15 kg or that cannot fit within the standard delivery box will be declined. Please contact our team before booking if you have a heavy or oversized item.

9. Pricing, Fees and Payment

9.1 Pricing

All prices are quoted and charged in Nigerian Naira (NGN). Delivery fees are calculated based on distance, weight, package size, service type, and prevailing demand. BlackBoxNG may apply dynamic pricing during periods of high demand or special events, which will be displayed clearly at the time of booking.

9.2 Payment

Full payment is required before or at the time of service. We accept the following payment methods:

  • Debit and credit cards.
  • Bank transfers.
  • Mobile wallets and fintech payment options as listed on the Platform.
  • Cash on delivery (where explicitly enabled for a specific service).

All applicable taxes are included in the displayed price. BlackBoxNG reserves the right to revise pricing at any time, with updates reflected on the Platform.

9.3 Return Delivery Fees

Where a package is returned to the sender after a failed or refused delivery, a return delivery fee of 50% of the original delivery cost will be charged to the sender's account.

9.4 Failed Payments

BlackBoxNG reserves the right to withhold delivery or suspend account access pending settlement of any outstanding or failed payment.

10. Cancellations, Returns and Refunds

10.1 Cancellations

  • Before pickup: a cancellation made before the rider has collected the package will result in a full refund of the delivery fee.
  • After pickup: no full refund will be issued once the rider has collected the package, unless the reason for cancellation is attributable to BlackBoxNG.

10.2 Returns

  • Sender-initiated returns (refusal of delivery at origin): 50% refund of the delivery fee, provided the package has not yet left the hub. No refund is available if the rider is already in transit.
  • Failed delivery (recipient unavailable after two attempts): the package will be returned to the sender at the return delivery rate (see Section 9.3).

10.3 BlackBoxNG-Initiated Errors

Where a delivery failure, loss, or damage is directly attributable to a BlackBoxNG operational error, the affected party will be entitled to a full refund of all applicable fees and compensation as described in Section 11.

10.4 Refund Processing

Approved refunds will be processed within 5 to 10 business days to the original payment method. Refunds to bank accounts may take additional time depending on the receiving bank's processing times.

11. Liability and Limitation of Liability

11.1 BlackBoxNG's Liability

BlackBoxNG will take reasonable care to ensure the safe and timely delivery of your packages. In the event of loss or damage to a package caused by our negligence or operational failure, our liability is capped at the lower of:

  • The declared value of the package at the time of booking;
  • The total fees paid by the sender for the specific delivery in question; or
  • ₦150,000 per package, which is the absolute maximum we are liable to cover regardless of declared value.

For items above ₦150,000 in value, you should opt in to the cargo insurance described in Section 12 at the time of booking.

11.2 Exclusions from Liability

BlackBoxNG shall not be liable for:

  • Loss, damage, or delay caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, civil unrest, strikes, government action, or road closures.
  • Damage arising from inadequate packaging by the sender.
  • Loss of business, revenue, profit, goodwill, or any indirect, incidental, special, exemplary, punitive, or consequential damages of any nature.
  • Damage to prohibited or undeclared items.
  • Delays caused by inaccurate or incomplete delivery information provided by the sender or recipient.
  • Theft or damage once a package has been delivered and confirmed as received by the recipient or an authorised party at the delivery address.

11.3 Liability Cap

To the maximum extent permitted by applicable law, BlackBoxNG's total aggregate liability to any User arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by that User in the three (3) calendar months preceding the event giving rise to the claim.

12. Insurance Coverage (Opt-In)

BlackBoxNG offers optional cargo insurance as an add-on at the time of booking. Insurance is not bundled by default. If you do not opt in, the standard liability cap in Section 11 applies.

Key terms when you do opt in:

  • Insurance must be selected and paid for at the time of booking. Retroactive cover is not available.
  • Coverage is subject to the policy terms in force at the time of booking.
  • Certain item categories may be excluded from cover. Contact our team for the current exclusion list before booking high-value or unusual items.
  • Claims must be reported to BlackBoxNG within 48 hours of the scheduled delivery date. Claims reported after this window may not be considered.

We strongly recommend opting in for any package whose declared value exceeds the standard ₦150,000 liability cap.

13. User Conduct

When using our Services, you agree not to:

  • Provide false, misleading, or fraudulent information in any booking or communication.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Services for any unlawful, fraudulent, or harmful purpose.
  • Attempt to gain unauthorised access to our Platform, systems, or data.
  • Engage in harassment, abuse, or threatening behaviour towards BlackBoxNG staff, riders, or other users.
  • Reproduce, distribute, modify, or create derivative works of any content on our Platform without prior written authorisation.
  • Introduce malware, viruses, or any other disruptive code into our systems.
  • Circumvent any pricing, fee structure, or payment mechanism on the Platform.

Violation of any of the above may result in immediate account suspension, termination, or referral to law enforcement authorities.

14. Account Termination

14.1 Termination by BlackBoxNG

BlackBoxNG reserves the right to suspend or permanently terminate your account, with or without prior notice, in any of the following circumstances:

  • Material breach of any provision of these Terms.
  • Legal or regulatory compliance obligations.
  • Conduct that creates liability for BlackBoxNG or harm to other users.
  • Prolonged account inactivity.
  • Suspected fraud or illegal activity.

14.2 Termination by User

You may close your account at any time by contacting us at hello@blackboxng.com or by calling +234 704 911 7938. Account closure does not relieve you of any outstanding obligations, including payment of fees due.

14.3 Effect of Termination

Upon termination, all rights granted to you under these Terms cease immediately. Any pending bookings will be processed to completion (or cancelled with applicable refunds where possible), and any outstanding balances will remain payable.

15. Data Protection and Privacy

BlackBoxNG is committed to protecting your personal data in compliance with the Nigeria Data Protection Act (NDPA) and all applicable data protection regulations. By using our Services, you consent to the collection, processing, and use of your personal data as described in our Privacy Policy.

We will:

  • Process your personal data only for the purposes of delivering the Services, managing your account, and fulfilling our legal obligations.
  • Implement appropriate technical and organisational security measures to protect your data against unauthorised access, loss, or disclosure.
  • Notify you and the relevant regulatory authorities of any data breach in accordance with applicable law.
  • Not sell your personal data to third parties.

For full details on how we collect, store, and use your data, and to exercise your data rights, please review our Privacy Policy.

16. Intellectual Property

All content on the BlackBoxNG Platform, including but not limited to logos, trademarks, brand assets, text, graphics, icons, software, and design elements, is the exclusive property of BlackBoxNG Logistics and is protected under applicable Nigerian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the purpose of using our Services for personal or internal business use. You may not:

  • Copy, reproduce, or redistribute any content from the Platform without prior written consent.
  • Use our trademarks, logos, or brand assets for any commercial purpose.
  • Reverse-engineer, decompile, or attempt to extract the source code of our application.

17. Dispute Resolution

17.1 Informal Resolution

We encourage you to contact us first to resolve any concerns informally. Most issues can be resolved promptly by contacting our support team at hello@blackboxng.com or +234 704 911 7938, available Monday to Saturday, 9:00 AM to 5:00 PM.

17.2 Formal Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or in connection with these Terms, the Services, or any breach, termination, or validity thereof shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act (as amended) of Nigeria. Arbitration proceedings will be conducted in Lagos, Nigeria, in the English language.

17.3 Class Action Waiver

You agree that all disputes will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

18. Modifications to These Terms

BlackBoxNG reserves the right to revise these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email. Your continued use of our Services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review this page periodically.

19. Governing Law

These Terms of Service shall be governed by, and construed in accordance with, the laws of the Federal Republic of Nigeria. Subject to the arbitration provisions in Section 17, the parties submit to the jurisdiction of the courts of Lagos State, Nigeria, for any matter that may lawfully be brought before a court.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BlackBoxNG with respect to the Services and supersede all prior agreements, representations, or understandings of any kind.

22. Contact Us

If you have any questions, concerns, or complaints regarding these Terms or our Services, please reach out to us:

Other policies

Questions about this policy? Email hello@blackboxng.com or use our contact form.